At Alsa, we strive to provide premium quality leather bags that exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.

 

Return Eligibility

  1. Items must be returned within 10 days of purchase.
  2. Items must be in their original condition, unused, and with all original tags at-tached.
  3. Personalized or customized items are not eligible for return unless they are defec-tive or damaged upon receipt.

 

Return Process

  1. To initiate a return, please contact our customer service team within the 10-day return period.
  1. Provide your order number and reason for the return.
  2. Once your return request is approved, you will receive instructions on how to return the item(s) to us.

 

Exchange Policy

  1. If you wish to exchange your item for a different style, color, or size, please contact our customer service team.
  1. Exchanges are subject to availability and approval from our team. If the desired item is not available, store credit will be issued.

 

Refunds

  1. Refunds will be issued to the original payment method used for the purchase. We will only refund if the items received were defective.
  1. Please allow up to 5-7 business days for the refund to reflect in your account after the returned item(s) are received and inspected.

 

Return shipping

  1. Customers are responsible for return shipping costs unless the item received is defective or damaged.
  1. We recommend using a trackable shipping service and insuring the package for the full value of the merchandise.

 

Defective or Damaged Items

  1. Customers are responsible for return shipping costs unless the item received is defective or damaged.
  1. We recommend using a trackable shipping service and insuring the package for the full value of the merchandise.

 

Final sale items

  1. Final sale items are non-refundable and cannot be exchanged unless they are defective or damaged.

 

Exceptions

  1. Alsa reserves the right to refuse returns or exchanges that do not meet the above criteria or if the return is requested beyond the 10-day period.