1. Order Processing

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

Once processed, customers will receive a confirmation email with tracking details.


2. Shipping Methods & Delivery Time

We offer the following shipping options:

Domestic Shipping Within Nigeria

Standard Shipping: Estimated delivery within 5-7 business days.

Express Shipping: Estimated delivery within 2-3 business days.


International Shipping

Standard International Shipping: Estimated delivery within 7-14 business days, depending on the destination.

Express International Shipping: Estimated delivery within 3-7 business days, depending on the destination.

Customs processing times may cause delays beyond our control.


3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method, destination, and order weight.

Free shipping may be available for orders over a certain amount (check current promotions).


4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

Customers are responsible for any additional charges incurred during customs clearance.


5. Order Tracking

A tracking number will be provided once the order has shipped.

Customers can track their orders via the carrier’s website.


6. Lost, Stolen, or Damaged Packages

ALSA LUXURY is not responsible for lost or stolen packages. However, we will assist in filing a claim with the shipping carrier.

If your package arrives damaged, please contact us within 48 hours of delivery with photos for assistance.


7. Contact Us

For any shipping inquiries, please contact our customer service team at: hello@alsaluxury.com.